Finding good things…
From delivery to returns, here’s what to know when shopping with our independent sellers.
Each shop prepares and sends its own products, so items from different sellers may arrive separately.
Review delivery charges and any available delivery estimates at checkout before placing your order. Local delivery, where available, uses the delivery window you select.
You can find your orders in your account. Once a seller dispatches a parcel, they add the courier name and tracking ID. A tracking link may also be available.
For a delivery question or a parcel that has not arrived, contact support with your order details so we can help you follow up.
View your ordersOpen the order in your account and use the cancellation option while it is available. If the order has already been packed or shipped, contact support for help.
Check your delivery address and items before placing an order. Contact support if you notice a mistake afterward.
Check the return window shown on the product page before ordering. Eligible delivered orders offer a return request in your account; requests are reviewed before a return is arranged.
If an item arrives damaged or is different from what you ordered, report it through your account’s support section. Include your order details and a description of the issue.
For cash-on-delivery orders, contact support about any reimbursement. It is not processed automatically through an online payment gateway.